Neuroscience Intermediate Inpatient Unit Volunteer
01/2025 to Present
Hoag Hospital – Newport Beach, CA
- Patient Interaction: Engaging patients and providing conversation, reading, or offering comfort items to help alleviate anxiety and loneliness
- Emotional Resilience: Assisting family members with information updates, providing emotional support, and coordinating with the healthcare team to address concerns
- Administrative Tasks: Answering phones, maintaining patient records, scheduling appointments, and assisting administrative duties
- Observation and Learning: Observing medical procedures, monitoring patient vital signs, and learning about neurological conditions and treatments of healthcare professionals
- Communication: Conversing with precision to patients, families, and healthcare staff
Crew Member and Motorist
10/2021 to Present
Uber Technologies Inc. – Southern California
- Collaboration: Working directly with Uber's product teams to provide input on new app features and improvements
- Feedback: Sharing collected feedback to help inform future app updates and product development
- Innovation: Created a prototype of customized rides for passengers. (See: Uber Rides tab for more)
- Rating: Maintaining a stellar rating whilst providing a memorable experience
Business Partner, People and Learning Development
09/2019 to 10/2020
SAG-AFTRA – Los Angeles, CA
- Designed and launched company-wide Leadership Training prototype for departmental management teams to include new competencies in concert with management principles and core values
- Trained and developed personnel to improve communication, employee relations and resolve conflicts by facilitating weekly 75-minute Micro-Learning format
- Ability to lead team building sessions by launching common language using DiSC assessment tools that achieving better communication and less employee conflicts
- Provided and established Executive Coaching and Leadership Development adhering to goals and for succession planning
- Proficiency in management development by creating and deploying a 180º Management Feedback that aided in cultural change and data utilized to develop Management Achievement Program learning modules
- Coached staff on productivity strategies, policy updates and performance improvement plan to accomplish challenging goals
- Planned and deployed DEI initiatives: Gender Neutral Pronouns, Unconscious Bias, Social Justice Involvement and Affinity Groups
Director, Learning & Development
09/2005 to 09/2019
Reid Dugger Consulting Group – Cerritos, CA
Team Development:
- Led and supported development initiatives to improve team performance for Porter Novelli and six departments in Crown Media
- Conducted BETA testing for Wiley's Five Behaviors of a Cohesive Team and one of first to be certified
- Created modules on Productive Conflict for an intense session for five departments in Crown Media
- Customized post learning for six departments to continue the learning and retain content and methodologies for Crown Media, Los Angeles Times and Porter Novelli and focused teams all levels on developing innovative and cutting-edge approaches with allocation and strategic planning
- Recruited over 40 mentors and mentees for Director Guild of America (DGA) to match and manage over 20 pairs
Leadership Development:
- Introduced and launched best practices for leaders and rising leaders for two departments for Crown Media Family Networks
- Coached 10 senior level leaders on specific behavioral changes in alignment with goals and improved interpersonal relations
- Evaluated current leadership via 360 assessments and provided executive coaching for 10 employees
- Implemented and designed management series for the Los Angeles Times for over 30 employees
- Developed a leadership forum for NAMIC's 18 national chapters' officers and provided regular updates to senior leadership on progress and results
Mentorship Programs:
- Created and designed pilot mentorship program for DGA with over 80% continuing relationships
- Facilitated over 40 Instructor-led training (ILT) built the relationships of mentoring pairs for DGA, NAMIC and the Emma Bowen Foundation
- Launched over 45 mentor and mentee training classes for all clients with a Mentorship Program
- Managed national and local programs for NAMIC and Coached and counseled over 100 mentoring pairs during tenure
- Created surveys and year-end reports that gave the status and trajectory of mentoring pairs to maintain relationships
- Hosted and facilitated a mentorship webinar series for NAMIC's national program, currently in its twelfth year
Master of Arts: Psychology
Pepperdine University - Malibu, CA
June 2027
Bachelor of Arts: English Literature and World History
UCLA - Los Angeles, CA
June 1990